KAWO Service | 24/7 All-round Support, Worry-free Operation & Maintenance for Generator Sets
Views: 78 Author: Site Editor Publish Time: 2026-05-28 Origin: Site
Industrial production never stops, and power guarantee is always in place. Whether in factories, hotels, or oilfield scenarios, the reliable operation of Shengqi Co., Ltd.'s generator sets is supported by a full-process operation and maintenance system. Adhering to the philosophy of "Customer First, Service Foremost", we integrate services throughout the entire lifecycle of the units, including model selection, installation, operation and maintenance, and emergency repairs. With professionalism and attention to detail, we safeguard the stable supply of every kilowatt-hour of electricity.
01 Full-Cycle Service Guarantee: Comprehensive Support from Selection to Operation & Maintenance
Our services go beyond after-sales support, starting from pre-sales consultation, covering every key link in the use of the units, and addressing all your concerns with professionalism and dedication.
• Pre-sales Model Selection Guidance: Based on your application scenarios (factories/hotels/oilfields/breeding farms, etc.), power requirements, and environmental standards, we recommend the most suitable generator set models tailored to your needs, providing customized power supply solutions to avoid selection errors and achieve both energy efficiency and high performance.
• Installation and Commissioning Service: A professional technical team provides on-site installation and commissioning of the units, strictly following standard procedures to ensure standardized installation and stable operation. We also explain basic operation points to help you get started quickly.
• Daily Maintenance Guidance: We regularly share unit maintenance knowledge and provide targeted operation and maintenance advice based on seasonal changes (high temperatures in summer, moisture prevention in rainy seasons, anti-freezing measures in winter), guiding you to perform daily inspections, fuel management, and component maintenance to extend the unit's service life and reduce operation and maintenance costs.
• Emergency Repair Support: We have established a national after-sales service network equipped with professional repair teams and sufficient spare parts, providing 7×24 hour all-weather response. We arrive at the site immediately to quickly troubleshoot and complete repairs, minimizing downtime losses.
02 Professional O&M Tips: Essential Summer Maintenance Guide
We are currently in the high-temperature and rainy season. Humid and high-temperature environments can easily affect the operation of methanol generator sets. Proper daily maintenance can effectively prevent failures and ensure stable operation of the units. Here are 5 core maintenance tips for you!
• Ventilation and Heat Dissipation Check: Regularly clean dust and debris from the unit's heat sinks and vents to ensure smooth airflow, preventing overloading and shutdown due to high temperatures. Inspect the operation status of the cooling fans and replace damaged parts promptly.
• Fuel Management: Use standard-compliant methanol fuel and avoid deteriorated or impurity-rich fuel. Regularly inspect fuel pipelines and connections to identify potential leaks. Fuel storage must be sealed and moisture-proof to prevent rainwater contamination.
• Battery and Wiring Maintenance: Check the battery voltage and terminals, cleaning the oxide layer on the terminals to ensure good contact. Inspect the wiring insulation for damage to prevent short circuits and electric leakage, paying special attention to moisture protection during rainy days.
• Noise Reduction System Check: Inspect the sealing performance of the soundproof enclosure and replace aged sealing strips in a timely manner. Clean dust from the noise-reducing cotton to ensure effective noise reduction and avoid excessive noise affecting the surrounding environment.
• Regular Comprehensive Inspection: Conduct a full inspection of the unit weekly, including checking oil levels, coolant concentration, and the tightness of all components. Address any abnormalities immediately to prevent potential issues before they arise.
03 24-Hour Service Hotline: Non-Stop Support
Reliable products, paired with attentive service, are the promise KAWO makes to every customer. No matter what problems you encounter during the use of the units—whether it's daily maintenance inquiries or emergency fault repairs—feel free to call our service hotline at any time. Our professional team will respond immediately to safeguard your power supply.
